Reference

Privacy Policy for Indonesia Accounts

We keep your privacy rules attached to the account actions that matter: opening an account, sending a support chat, and moving payment references through DANA, OVO, GoPay, or…

Account dataDANAQRISLocal law
slot45login Privacy Policy for Indonesia Accounts
CONTACT ROUTES

Where to Reach Us About Privacy

For privacy questions, we answer through live chat, WhatsApp, and email from 08:00 to 22:00 WIB.

Live chat Use live chat for quick privacy questions, including what we store from your account…
WhatsApp Send the registered phone number on WhatsApp when you need a faster case check.
Email Email suits longer requests such as a copy of stored fields, correction of contact…
DATA HANDLING

Cookies, Access, and Record Safety

We use cookies and similar tools to keep you signed in, remember consent choices, and record which pages you opened from mobile or desktop.

Data collection

We collect only the fields you submit, plus device and browser signals needed to keep access stable and match support requests to the right account later across devices.

Cookies

Cookies help us remember your session and language choice, and they let you return to the same page on mobile or desktop without retyping every detail again later.

Payment logs

When you use DANA, OVO, GoPay, or QRIS, we keep the payment reference, time, and status so we can reconcile the account step and answer questions later.

Security checks

We ask for the registered email or phone number, then a one-time code, before we change sensitive account details or discuss private records through chat or email first.

Retention

We keep chats, logs, and transaction references only for the period needed for support, dispute handling, or local legal duties, then we delete or archive them securely afterwards.

Request changes

If you want a copy of your stored data or want a correction, send the request through chat or email and we will answer after account verification first.

Privacy Questions We Hear Most

These answers focus on account data, payment traces, and access checks. If your request depends on local law, we will say so before we proceed, and we only act where local law permits.

We collect the fields you type, such as name, contact number, and login details, plus device and browser signals that help us keep your session stable and match support requests correctly.

We use the payment reference, time, and status to reconcile your account activity, confirm the request you made, and answer questions about a transaction without exposing more than we need.

Only when a service step needs it, such as payment processing, fraud checks, or a legal request. We share the minimum required and keep the rest inside our own systems.

We keep records for the period needed for support, security checks, and legal duties. After that, we delete or archive them based on the record type and the rules that apply.

Yes. Contact us through live chat or email with the registered phone number or email, and we will verify the account before we change the details you asked us to update.

Access depends on local law and is available only where local law permits. If your location changes, we will explain whether the policy and account access can continue before you take the next step.